Privacy Policy
Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Four Seasons Heating & Air collects, uses, protects, and shares information when you visit our website or use any of our related online services. By using this website, you agree to the terms described in this policy. Please read it carefully.
1. Information We Collect
We may collect personal and non-personal information in a variety of ways, including when you fill out forms, schedule service, contact us, or interact with our website.
Information you may provide directly:
- Name, phone number, email address, and service details you submit through our contact or quote forms
- Information shared when booking service appointments or requesting estimates
- Audio recordings of phone calls made through call tracking systems
Information we may collect automatically:
- IP address, browser type, and device information
- Pages visited, time spent on the site, and referral source
- Location data if enabled on your device
Information from third parties:
- Payment or financing information when using services such as Hearth
- Review platforms or scheduling tools such as NiceJob or Housecall Pro
- Advertising and analytics partners such as Google, Meta, and other ad networks
2. How We Use Your Information
We may use your information to:
- Provide and improve our HVAC services and customer support
- Respond to requests, schedule appointments, and send service confirmations
- Send marketing communications such as promotions or service reminders (where permitted)
- Analyze website performance and advertising effectiveness
- Detect, prevent, and address technical or security issues
- Comply with applicable laws and regulations
We do not sell personal information to third parties. Information is only shared as described in this policy.
3. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience, analyze traffic, and deliver relevant advertisements. Cookies are small text files placed on your device that help us recognize repeat visitors and understand site usage.
You can control or disable cookies through your browser settings. However, some features of the site may not function properly if cookies are disabled.
We use tools including Google Analytics, Google Ads, and Meta Pixel to collect non-identifiable information about website interactions. You can learn how to opt out of Google Analytics tracking by visiting:
https://tools.google.com/dlpage/gaoptout
4. Sharing and Disclosure of Information
We may share your information with trusted service providers and partners who assist us in operating our business, including:
- Payment and financing partners such as Hearth
- Scheduling and customer management providers such as Housecall Pro
- Review collection tools such as NiceJob
- Advertising, analytics, and hosting partners such as Google, Meta, or other digital marketing vendors
These providers are only given the information necessary to perform their services and are required to protect your data in compliance with privacy laws.
We may also share information if required by law, to protect our rights, or to respond to lawful requests from government or law enforcement agencies.
5. Advertising and Remarketing
We may use Google Ads, Meta, and other advertising platforms for remarketing and behavioral targeting. These tools allow us to display relevant ads to users who have previously visited our site.
Advertising platforms may collect information such as your IP address, browser data, and interactions with our ads to personalize and measure ad performance. You can adjust your ad preferences directly through your Google or Meta account settings.
6. Chat and Communication Tools
Our website may use chat widgets or automated assistants to help answer questions or schedule service. When you use these tools, any information you provide may be stored and used to follow up on your inquiry or improve our customer service experience.
7. Data Security
We take reasonable measures to protect your information against loss, misuse, or unauthorized access. This includes secure data transmission, limited access to personal information, and safeguards to maintain the confidentiality of user data.
However, no online platform or transmission method is completely secure. You share information with us at your own discretion.
8. Your Privacy Rights
If you wish to access, correct, or request deletion of your personal information, you may contact us directly. We will take reasonable steps to verify your identity before processing any requests.
You can also request that we stop sending promotional communications by following unsubscribe links or by contacting us via email.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any websites you visit.
10. Children’s Privacy
Our website and services are intended for adults 18 years and older. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page without prior notice. Continued use of our website after changes are posted signifies your acceptance of those updates.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Four Seasons Heating & Air
3111 East La Palma Avenue
Anaheim, California 92806
United States
